Who we are
This website, maisonneegroup.com (the "Site"), is operated by Maisonnée Group LLC, a California limited liability company ("we", "us" or "our"). We make Ménage, a private estate management service.
For the information described in this policy, we are the business (or data controller) responsible for it.
Scope
This policy covers only the Site and email you send to us. It does not cover the Ménage apps or services. If you use Ménage or Ménage Staff, the Ménage Privacy Policy explains how that information is handled.
What we collect
The Site is a simple, static website. It has no accounts, no sign-up forms and no comment features. We collect very little:
Server and network logs
Like nearly every website, our hosting and content delivery providers automatically record basic technical information when your browser requests a page. This includes your IP address, browser user agent, the page requested, the referring page if your browser sends one, and the date and time of the request.
If you email us, we receive your email address, your name if you include it, and whatever you choose to write. Please do not send sensitive information we have not asked for.
We do not knowingly collect sensitive personal information through the Site, and we do not buy personal information from other sources.
Cookies and tracking
The Site does not set its own cookies. It does not use analytics, advertising, social media pixels, fingerprinting or other tracking tools, and it does not load third-party fonts or scripts.
Our content delivery provider may, in limited cases, set a strictly necessary security cookie to tell people apart from automated traffic. It is not used to track you across websites.
Because we do not track visitors, there is nothing to opt out of. We treat Global Privacy Control signals as an opt-out request, although no selling or sharing takes place.
How we use it
- To deliver the Site to your browser and keep it working.
- To protect the Site against abuse, attacks and fraud, and to investigate security incidents.
- To read and reply to your email and keep a record of our correspondence.
- To comply with the law and to establish, exercise or defend legal claims.
We do not use your information for advertising, and we do not make automated decisions about you.
Sharing
We do not sell personal information, and we do not share it for cross-context behavioral advertising. We disclose it only:
- To service providers that run the Site and our email for us, such as our hosting provider (Laravel Cloud), our content delivery and security provider (Cloudflare) and our email provider. They may use the information only to provide their services to us.
- For legal reasons, when we believe in good faith that the law, a court order or a valid legal request requires it, or to protect the rights, safety or property of us or others.
- In a business transfer, such as a merger, acquisition or sale of assets, in which case this policy continues to apply to the information transferred.
- Within our corporate group, with our parent company, under the same protections described here.
Retention
Server and network logs are kept only for a short period, unless we need them longer to investigate or resolve a security issue. Email is kept for as long as needed to deal with your message and for a reasonable period afterwards for our records, or longer if the law requires it.
Security
The Site is served only over HTTPS and is protected by our hosting and network providers. We limit access to logs and email to people who need it. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Children
The Site is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has sent us personal information, contact us and we will delete it.
California privacy rights
If you live in California, the California Consumer Privacy Act, as amended by the California Privacy Rights Act (CCPA), may give you rights over your personal information. We honor the following rights for all California residents:
- Right to know. You can ask what personal information we have collected about you, where it came from, why we collected it, and who we disclosed it to, and ask for a copy.
- Right to delete. You can ask us to delete personal information we collected from you, subject to legal exceptions.
- Right to correct. You can ask us to correct inaccurate personal information.
- No sale or sharing. We do not sell personal information or share it for cross-context behavioral advertising, and have not done so in the past 12 months. We do not use or disclose sensitive personal information for purposes that would require a right to limit.
- Non-discrimination. We will not treat you differently for exercising your rights.
Categories in the last 12 months
Through the Site we may collect identifiers (IP address, email address, name if provided) and internet activity information (user agent, pages requested, timestamps), from you and your browser, for the purposes and to the service providers described above.
How to make a request
Email hello@maisonneegroup.com with the subject "Privacy request" and tell us which right you want to use. We will need to verify your request, usually by matching the email address or other details you give us with the information we hold. Because we hold very little information about Site visitors, we may not be able to link log data to you. We will respond within the time the law requires, generally 45 days.
Authorized agents
You can ask someone to make a request for you. We may ask the agent for proof of your signed permission and may ask you to confirm your identity with us directly, unless the agent holds a valid power of attorney.
Other US states
Residents of other states with consumer privacy laws, such as Colorado, Connecticut, Virginia, Utah, Texas and Oregon, may have similar rights to access, correct, delete and obtain a copy of their personal information, and to opt out of targeted advertising, sale and certain profiling. We do not engage in those activities, but you can make any of these requests in the same way. If we decline your request, you may appeal by replying to our decision with the subject "Privacy appeal", and we will tell you the outcome and how to contact your state attorney general if you disagree.
Visitors in the EU and UK
If you visit from the European Economic Area or the United Kingdom, the GDPR or UK GDPR applies to our handling of your personal data.
- Legal basis. We process log data and email on the basis of our legitimate interests in running and securing the Site and in replying to people who contact us, and where necessary to comply with legal obligations.
- Your rights. You can ask to access, correct or delete your personal data, to restrict or object to our processing, and to receive your data in a portable format.
- Complaints. You can complain to the data protection authority where you live or work, or, in the UK, to the Information Commissioner's Office. We would appreciate the chance to address your concern first.
International transfers
We are based in the United States, and our providers may process information in the United States and other countries. Where we transfer personal data from the EEA or UK, we rely on appropriate safeguards such as the European Commission's Standard Contractual Clauses, the UK Addendum, or a provider's certification under the EU-US Data Privacy Framework and its UK extension.
Changes to this policy
We may update this policy from time to time. When we do, we will change the date at the top of this page. If a change is significant, we will make it clear on the Site.
Contact
For questions about this policy or to make a privacy request, email hello@maisonneegroup.com.
Maisonnée Group LLC